Remote Tech Support
for Home Users
What exactly is on offer here?
- Remote Troubleshooting and Fixes
- Printer, Scanner, Peripheral Support
- Remote Virus Removal & Deep Scan
- Software updates & Patch fixes
- System Stabilization & Cleanup
- Assisted install, Soft & Hardware
- Application Advice and Assist
- Network Assistance (NAS, LAN, WiFi)
- Data Backup & Recovery
- UK Engineers – Speak with a real Tech
How does it work?
1 |
We receive your request for help and payment confirmation. |
2 |
A ticket is generated in our support system for said request. |
3 |
The assigned Technician sends a link capable of starting a Remote Session. |
4 |
The Technician gets stuck in to resolve your issue quickly. |
5 |
A chat window will be on screen, we may also call you directly if required. |
6 |
You’ll receive 1/2 hour of Technician time for diagnosis and resolution. |
7 |
If a repair will take longer a quote will be given for remaining time needed. |